![]() ![]() Kesterson's contacted one of our customer care lines, and not the store direct."īelow is The Home Depot's return policy on major appliances: As we continue to investigate, it appears Ms. "This isn’t the experience we want for our customers, and we’re looking into it with the manufacturer that has the warranty on the appliance. The Home Depot released a statement to 7 Problem Solvers that said: The Home Depot told 7 Problem Solvers that they are looking to have this resolved with the manufacturer, GE. "He asked why the store wouldn’t send a replacement since it wouldn’t work since day one," Kesterson said. There was still a water collecting on the bottom. He then ordered parts and returned to replace a hose and motor, but that didn't work. Kesterson said the warrant led to a repairman being sent out to inspect. Within that week, Kesterson said she got a call back days later from Home Depot telling her to call the number listed on her five year warranty. ![]() Kesterson said she called Home Depot when she got it, but got no response back from her messages she left. "Tried it out and end of cycle there was water on the floor and dishes were not dry." "I bought it brand spankin' new, and it never worked once," explained Kesterson who paid $1004.85 for it, which includes a five-year warranty. She bought it at The Home Depot in Williamsville, and got it delivered two weeks later. If you have a consumer problem you need solved, email Kesterson saved up her money to buy her first dishwasher the day after Christmas. All she has to do is now bring it to the store. (WKBW) - UPDATE: After Problem Solvers spoke with Home Depot throughout the day on Wednesday, Kesterson said a Home Depot employee called to tell her she can get a full refund on the dishwasher. ![]()
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